Since reading a book called the Checklist Manifesto, I have started using checklists. I use them to keep track of things, to make sure I don't miss anything and basically, to simplify my world.
Those who follow Rock 'n' Roll will remember the fabled story of how David Lee Roth, lead singer of the band Van Halen, requested via a clause in their tour rider, that no brown M&M's be allowed in their dressing room. Upon hearing the story, most people assumed the request was due to just another precious Rock 'n' Roll artist with an unreasonable request and expectation. However, the real story behind it was that the band believed that if they walked into the dressing room and there were no brown M&M's, it showed that the promoters had sharp attention to detail and it meant they had read the contract so therefore other points like production, staging, security and logistics would also be taken care of. If, however, there were brown M&M's in dressing room, it would show that the attention to detail wasn't there, the checklist hadn't been followed and the band would need to
double check everything else to do with the concert.
This is a great story that reiterates the power of checklists. Let me tell you, they work, they simplify your world, they eliminate the time and effort involved in having to follow up on things that may have been forgotten or missed and once you get the hang of them, checklists will ensure that despite today's many requests and demands, your business will be run in a tight, precise manner.