Location: The Hilton Adelaide. Breakfast - eggs, bacon and a double short macchiato. The coffee, Vittoria, a super commercial brew, but if made well it's actually really good. I'm leaving the resturant and went via the coffee machine. The barista was Otto. I said "Hi Otto, you just made me a double macchiato." I wish I could publish a photo of his face. It was a look of horror, fear, what's he gonna say next, what did I do wrong, am I in trouble? Otto said "Yes " I followed with "It was really good. I just wanted to let you know, thanks very much." A look of huge relief came over his face. I walked way thinking how few positive comments Otto must receive on the coffee station or perhaps the only comments he gets are when there's a problem. It's almost like he didn't know how to accept a compliment because it was so rare to receive them. It's such a simple thing; to find somebody in a situation like that and give them a genuine authentic compliment of appreciation. A genuine compliment, to look them in the eye, give them a simple smile and say thank you. It goes so far, yet isn't it sad, the simplest things get pushed aside, taken for granted ...yet they mean the most. GB
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