It's Covid

It’s Covid. Well no, it’s actually poor service. That’s because of the lack of standards. And that’s because it’s a lack of leadership. It’s not Covid‘s fault. Many are falling into the trap of blaming Covid for everything. It’s the excuse being used when things don’t go right. If a retail store is not working ... it's Covid. Yesterday I bought clothing at department store. Paid... left the store, the alarm went off. Thinking I still had the tag on the clothing I went back, the security person said no it’s fine keep going. So I drive home to discover ...yes, tag still on clothing. Now in my time I have to return to the store. Why? Poor service, a lack of attention to detail, no intention and staff members who seriously didn’t hold a standard and probably didn’t even want to be in the store. If sales are down, Covid is the reason. Don’t blame Covid. Do an audit on you, your leadership, your systems, your service, the culture you’re creating. It's easy to blame Covid when we are just not up to scratch and that's probably the real reason sales are down.