No chipped paint, all horses jump
Just a boy at the time, Walt Disney vowed that if the day ever came, his rides would be immaculate, and his services unmatched ...characterized by a lesson he learned at a young age, "No chipped paint, all horses jump." Malcolm Gladwell also tells an interesting story about how the mayor of New York turned the city around by fixing broken windows. He said if you see a broken window it shows there’s a lack of up keep and so people feel OK throwing rubbish, damaging more property and/or breaking more windows. It’s the same when I walk into a business reception area or a boardroom. Messy whiteboards, pens that don’t work, cords in every cupboard in every place that don’t really work or fit with anything, out of date magazines.....they’re all broken windows. They set the standard. What you walk by, is the standard you accept. Pick a company and walk into their kitchen. If you see dirty cups, washing up to be done on the sink, sugar on the counter, old biscuits, a fridge full of stuff that’s out of date and going off. They’re all broken windows.
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