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The Power of Demonstration

7/11/2025

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Whilst hiking on the northeast coast of Japan, I happened to cross a small train station at the back of a fishing village. I used the men's toilet. This photo was taken of the toilet and shows a scenario where a father could demonstrate to his son how to use the toilet. As world leading behavioural expert Dr John Demartini asked on The Mojo Sessions Ep 101, "What are your actions demonstrating?" Kids are always watching and how wonderful is this, that a father can actually demonstrate to a young boy exactly what's required when in a men's toilet. This is an insightful reflection on the importance of actions over words, especially in the context of parenting. It's a beautiful and concrete example of how everyday situations can become teaching moments, and another reminder for all of us, that we are constantly being observed, especially by those who look up to us. ​
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Shhhh!

10/10/2025

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That was a sound you heard often in a library when somebody was speaking loudly. The library was a place of knowledge, study, learning, reflection and well ....quiet. Today finding a little quiet is a rarity and a precious thing in a library. Today it's groups of people catching up, mothers groups with toddlers, tutors instructing students, and this week even a sales guy set up making sales calls so the whole library could hear Mark's conversations. I recently interviewed Sarah Boyd author of Turned Down the Noise on The Mojo Sessions (details below) - it's so relevant in a noisy, overstimulated world where silence has been abandoned in the library and the so called quiet carriage of the train. A saviour has been my Loop Earplugs.  They are not digital, just like a normal set of earplugs, but they muffle sound. I use them all the time... on flights, the library, the quiet carriage of the train, concerts, loud environments. The amazing thing is you can still hear a conversation with another person, but it muffles the outside noise. Interesting technology. I was skeptical until I tried them. Anyway, I take them to the library now! GB
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Why every company needs Hope

20/8/2025

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Gallup recently released the results of a very large poll of workers from across the world. They asked a question "What's the most important attribute you need from your company owner?" The results will surprise. The number one response by light years was Hope. Hope comes from having a clear picture of what's ahead for the company, a leader knowing the steps to take in order to capitalise on that future, having a set of values or behaviours that will direct the team in the right direction and a clear understanding of why they do what they do.
Many company owners have it in their mind, but it's not published. In Adelaide recently during my keynote a company owner said. "When I think about the future and what I can see, it excites me. I can feel it rising in me." This lady could viscerally feel that vision in her whole body. It was an inspiring moment and certainly helped emphasise my point about a dream, a North star, or call it your vision, for the business. 
Drew Ginn, a member of the famous Oarsome Foursome once said to me "If not you, then who? If not now, then when?" This company leader had previously never really sat to think about the future and the possibilities for the company. She had never taken time to sit down and visualise what it looks like, and when she did she had a visceral feeling within her whole body.... true excitement that gives people HOPE! Thanks to Ron Smith for the pic. 
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Customer Service vs Customer Experience

5/8/2025

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In Melbourne for speaking gig, I was staying at The Lyall Hotel in South Yarra, Melbourne. Excellent experience. From from the minute you pull up, the beautiful entry, the reception where they calmly ask you to take a seat, the casual conversation with the clerk, there was cool music playing, a fire gently crackling, and most of all, the people in Reception smiled. The rooms had beautiful appointments, and at breakfast a warm welcome and a casual enjoyable conversation with the staff set up the day. There's a difference between customer service and customer experience. The difference with a customer experience is how does it make you feel? Most hotels and most venues are transactional, they have customer service. They get the job done, but you have no true emotional feeling afterwards. David Avrin emphasised this point on The Mojo Sessions EP 322: when he asked: "What's it like to do business with your company?" Hear David Avrin at https://shorturl.at/mTY2l.
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Gratitude vs being grateful

10/7/2025

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He keeps a gratitude log a journal but he is not grateful, lives in a lovely home in a beautiful area, loving wife, great kids, money in the bank, some investments, he's healthy.... but always anxious. Always comparing to others, always needing more... never stops to look and appreciate what he has... RIGHT NOW. There's so much written by the experts about morning rand evening rituals and generally part of that is doing a gratitude journal. However in talking to this guy it was apparent that there's a difference between keeping a gratitude journal and being grateful. Just sitting and thinking... "I'm pretty damn lucky and this is pretty damn good and I'm pretty damn happy, I am pretty damn grateful for what I have right now."  There's a sky rocking epidemic of anxiety that's been written about in numerous best selling books in recent times. I heard anxiety described as the intense, excessive and persistent worry and fear about everyday situations (and the future). Yes keep a journal, and when you are done writing, look at the page, think about it, breathe and think... am I really grateful?  Thanks Marcos Paulo Prado for the photo. GB
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Train Time

18/6/2025

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​Train time is my creative time. Sometimes I have a 3 hour trip in front of me and it's creative bliss. When I saw the partnership planned between shared workspace provider Industrious and high-speed rail company Brightline to bring coworking to the rails, I had transit envy. Recently the Florida-based high-speed rail service Brightline launched a partnership with the shared workspace provider to turn parts of its railway stations and even entire train cars into dedicated co-working spaces The co-working spaces are available in many USA railway stations now and there's also bookable train cars you can set aside for business meetings or private events whilst on the rails. With the frustration we all face with the airlines I think a lot of people would turn to rail travel if we had stations and carriages adapted for business on the move. To get off a train with co-working facilities and lob into a shared workspace at Central Station in Sydney... my creative heaven. Oh, and there is uninterrupted wi-fi thanks to Starlink. GB
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Advice

23/5/2025

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​The interview was set up with a guy that was said to be the world's best productivity leader. He was late for the interview. Before we take on the advice of so called opinion leaders or experts we first need to look under the hood as to who they are, what they've achieved, do they live by their standards and do they have the cred to influence the behaviour of others? In this day and age with so much information floating around we need to inject a dose of reality into how, what and who we listen to, and the advice we consume. There's an old saying "be careful when a naked person offers you a shirt." In a recent interview with Harvard Psychiatrist Dr Blaise Aguirre, he said "don't take advice from someone you don't want to be like." Thanks to Sebastian Herrmann for the pic.
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A pot of difference.

17/4/2025

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Early afternoon in a café in Surry Hills Sydney, I've had my quota of coffee for the day so I ordered a lemon and ginger tea. A pot was delivered to the table and we continue our conversation. It wasn't until I've had three or four mouthfuls that it occurred to me that this was not the normal tasting lemon and ginger tea that comes with a teabag. Curious, I opened the lid and as you can see it was chockablock full of real ginger chunks and lemon pieces. I've now been back to this café five or six times for a cup of tea. Most cafés when you order a tea, give you a teabag, hot water and a pot. That's the expectation, that's the norm, the construct. It's only the few who will go the extra mile to give you something that is fresh, full of flavour, takes a little more effort, but it's so much more satisfying and creates a small point of difference in the endless sea of cafés in the surrounding streets. ​
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Don't generic, people know.

3/4/2025

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"We want to get it out today, so we're just doing a generic survey to find out how our staff see our culture." Actual comment last week. How often does this happen! In a recent Masterclass, Michael Lewis who wrote the hit movie Moneyball starring Brad Pitt and Jonah Hill, said that when you ask a great question, the other person knows it. They know. It makes them think. People appreciate an interesting considered question. People know it's a generic survey. Generic surveys demands generic replies. A generic survey requires a generic answer, generic output and generic results. So little time is put into the quality of the question. We expect people to use their most precious commodity, their time, in order to find out about THEIR thoughts and especially their feelings, yet we put no time into the questions we ask. Maybe the company sending a generic survey actually don't really want to know what their people think. Maybe it's just a matter of being able to tick the box. Photo Jon Tyson thank you.
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The silver screen, a preview of coming attractions.

19/3/2025

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How often do movies prove to be the preview of coming attractions in our actual world? Sean Penn starred as the stoned surfer dude Jeff Spicoli in Ferris Bueller's Day Off. He was the guy who rang a pizza dude to bring him a pizza in the classroom... classic. So now apparently it's becoming a thing. Students are now ordering Uber Eats to be delivered directly to their classroom. This is so prevalent that some schools have enforced policies while some schools have even tried to accommodate this trend. It's frustrating teachers. There's no doubt that the often boring, repetitive options at school canteens, and the endless options provided on their phone just a finger click away, is fuelling this new trend where students can get variety and high-quality meals Uber quick. Ironically, some teachers have taken to TikTok to complain about the rising trend of food deliveries at high schools. It'll be interesting to see the stats on just how much money is now being spent on Uber Eats in comparison to what used to go through school canteen's vs now. The cost of living crisis?!?!    Pic thanks to Zhuo Cheng you. GB
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Where is the Tipping Point in learning and execution?

6/3/2025

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CEO: "The culture is toxic, we are working on changes." 
ME: " Perhaps we start with the first 25% to get to the tipping point of change, based on Malcolm Gladwell's recent book The Revenge of the Tipping Point?"
CEO: " I've read it, great book"... Then why aren't you doing it?

Why? For many we want the next thing. We don't read, listen or watch... then detach, consider, set a strategy for the takeaways and then execute our learnings ......before we consume the next supposed silver bullet.

In the case with this CEO we are setting out to change the whole culture, to change the whole business at once. Instead I think Gladwell's approach, which is so well researched and curated for the company owner who wants to make change to customer perception, employee engagement, leadership teams, is to start with the first 25%, get them aligned, and then you are setting up the tipping point. 

​In fact, Barry O'Reilly (Ep 312 The Mojo Sessions who wrote Unlearn), said to create a culture of Unlearners, start with the first 11%, that's where I would start... identify your first 11%, work hard at alignment, then use the first 11% to influence and progress to the first 25%. 
Thanks  Алекс Арцибашев for the pic. GB
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No one told Harry

23/1/2025

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Bookshops will die. Digital will replace print. This has been the narrative for many years. However, I don't think anybody told Harry Hartog. I recently spent a morning in the most beautiful bookshop I've seen for quite awhile. Harry Hartog is an example of reimagining your category and turning a traditional bookshop into a true reading and adventure experience. The place was pumping. The coffee shop was full. It just takes one person to look at a category and imagine something different. To imagine a transaction and make it into a true experience. It's worth a visit to see Harry, and wander the store, check out how they've done things differently and then apply that imagination to your category.
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What can scrambled eggs tell us?

28/11/2024

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Walking into a coastal resort, it's mid morning, I'm there to check out conference facilities for an upcoming event. You can picture the drive up drop off zone, ceiling fans, open spaces, couches... tiled floors, typical of beach resorts. I went straight to the resturant to check their scrambles eggs. Why? ‘You can tell how good a cook is by how well he does the simple things," says Marco Pierre White in White Heat. Under the cloche I found dry, hard, rubbery eggs cooked too quickly over high heat ...not appetising, hard to eat. I believe that the eggs and breakfast spread tells you all you need to know about the conference facilities, the food they serve and the COFFEE! It's a representation of the standards set by management... about what's acceptable. The conference rooms were in keeping with the eggs. 
Thank you Jakub Kapusnak for the pic. GB
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The gold is just around the corner

24/10/2024

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Creative sessions happen every day, everywhere... in home offices, meeting rooms, boardrooms and conference facilities. Quite often people give up too quickly. Your best ideas come in the last third of your ideas. The first third are the obvious things everybody's doing. The second third is starting to dig down now and look for associations.The last third you've exhausted all the obvious things now you're drawing down and perhaps pulling together incoherent ideas where you're grasping at straws for something else to put onto your list. Brainstorming as invented by Alex Osborn and Sid Parnes back in the late 50's at NASA, is about building big lists. Inspiration reveals itself after you get all the obvious stuff out of the way. So hang in there. Whether you're at home or in a boardroom, if you're in a creative session hang in there, keep digging and keep writing up ideas. The gold is just around the corner. Thanks to Priscilla Du Preez 🇨🇦 for the cool pic. ​
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It's the small things

25/9/2024

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It was mid afternoon as I was fixing a barbed fence line when a Ute drove past me on the dirt road. The back window was down and young Jack yelled out "Hey, Gary." I put down my pliers and smiled. Whilst most are getting from point A to point B, Jack took the time to make my day. It's the small things. Want to slow time? Notice the small things. How it feels to have a baby's hand in yours, getting a smile from a stranger, the first drop of rain on the roof, the smell of a good fresh coffee in the morning, a full moon, the crackle from a fire, the smell of fresh bread, the anticipation in the eyes of a puppy wanting you to throw a stick, or the sound of a loved one asleep breathing ….catching the little things is truly living in the present. When time flies, we no longer are catching the little things, the little fleeting moments. The easiest way to do it is to use the senses... see, hear, smell, taste, or touch something, just for a moment but notice it!
Thanks Nicholas Ng for the pic. GB
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All kinds of Wonderful

14/8/2024

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Normally I don't sit on the window seat. Last week on a Virgin Flight I did. I had a perfect view of the luggage throw. You lock feet in place and by just pivoting from your hips you are able to hoist the luggage from the aircraft belt to the trolley... must have been say...3 metres.  Virgin's mantra - "Bring on Wonderful". I doubt the guy who owned the rather expensive set of PING Golf Clubs that I watched being thrown onto the trolley would think it's wonderful. A former Virgin employee said to me when I spoke about this during my keynote on brand "Standards/mantra/values/ mission have to flow right through the organisation, top to bottom".
Too often it is a nice poster, a good campaign, a sign on the wall, a page in a culture doc, but that is where it stops. It takes work, intention, and a plan to engage the whole team ...and today many/most employees and customers can see through advertising kumbaya.
The luggage throw is a likely inclusion at the LA Games in 2028.... wonderful!
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A compliment

17/7/2024

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Location: The Hilton Adelaide. Breakfast - eggs, bacon and a double short macchiato. The coffee, Vittoria, a super commercial brew, but if made well it's actually really good. I'm leaving the resturant and went via the coffee machine. The barista was Otto. I said "Hi Otto, you just made me a double macchiato." I wish I could publish a photo of his face. It was a look of horror, fear, what's he gonna say next, what did I do wrong, am I in trouble? Otto said "Yes " I followed with "It was really good. I just wanted to let you know, thanks very much." A look of huge relief came over his face. I walked way thinking how few positive comments Otto must receive on the coffee station or perhaps the only comments he gets are when there's a problem. It's almost like he didn't know how to accept a compliment because it was so rare to receive them. It's such a simple thing; to find somebody in a situation like that and give them a genuine authentic compliment of appreciation. A genuine compliment, to look them in the eye, give them a simple smile and say thank you. It goes so far, yet isn't it sad, the simplest things get pushed aside, taken for granted ...yet they mean the most. GB
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Does the "where" matter for creative thinking?

3/7/2024

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This was the set up to an innovative idea session that invited supporters, suppliers, and important people to this charity, that were being called together to design ideas for the future. They tried to plug-in an old School VGR data projector, you know the ones that wobble everywhere and you can never focus. Then they had no power supply or power socket to plug into, and ... no extension lead as the participants started to file in to the room. There was an old dirty whiteboard in the corner full of marks and old blue tac with no pens. There was nothing on the table to write on or with. I've come to believe that the environment you create for creativity has a big impact on the output you receive. The where and the environment impacts how people feel. What's around them to stimulate their minds, and how they feel in order to share and create. In The War of Art Steven Pressfield wrote about resistance. The resistance is the artist's worst enemy. The resistance creates all the excuses, judgements, blocks, distractions, inner narratives and reasons not to create. The where here is playing into the hands of resistance.  Should it matter? Probably not. If you have the identity of a creator, you train yourself to think in a nonlinear fashion whilst appreciating the linear journey, you're up for the challenge, and you say yourself "what else?" then the environment shouldn't matter. But it does. The environment and how you feel, what you see, feel, touch, smell and taste, impacts creativity through your senses.  (In the cupboard I found an old VHS player... old school, enough said). GB
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Not so fast

26/6/2024

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The meeting finishes, most make for the door, they bail out. The conference session finishes, most people bail. Creative session at work, session done, people bail out. Imagine what would happen if you just hung in there for 2 or 3 minutes, to regroup, capture learnings, ponder next steps, process what went down, look at the actions you were tasked. Instead most bail out, onto the next thing... more email, messages, scrolling, what did I miss out on... busy stuff.  You don't even need that long to join the few, who stay, process, ponder, plan, reflect. Reflection is hard, yes. There is magic in resisting the bail out. As Steven Pressfield wrote in the War of Art, your Muse wants you to stay back, Resistence wants you to bail out. Listen to your muse. Just try it, see what it feels like to be with the few who don't bail out.  Cool pic thanks to Paul Hanaoka.  GB
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Picking Raspberries

29/5/2024

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In season, I pick fresh raspberries most days. Regardless of how hard I search, there's always one more to pick. When you crouch down and look at the patch from a different direction, you find that extra raspberry, that's hiding. When you walk around the other side of the patch you see that other one that's hiding in behind a bunch of leaves. It's a bit like ideas. We sit in front of a computer or sit in a boardroom for hours on end and expect to have a good idea only to find they're hidden. Just like picking raspberries, you need to change your perspective. Go to a different chair. Go to a different room in the house. Sit on the floor. Change where you sit in your coffee shop. Find a different seat on the train. Take the train! Get up and move to a different seat in a boardroom during a brainstorm. Ideas are just like raspberries. You need to continually change your perspective to allow your brain different surroundings, different stimulation, different angles, different associations. You'll be surprised at how this change of perspective changes the quality, and the amount of ideas you can generate.
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I struggle to read

1/5/2024

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People often comment that they struggle with reading. Many have books sitting on a side table, many can't concentrate; focus is a real issue and mostly they blame themselves for struggling to read. However, it may not be all the reader's fault. I read this quote recently...."Not all writing is worth reading. Just because someone can put words on a page doesn’t mean they are worth reading or add value." I believe the quality of writing today is largely ordinary. Every now and then you come across a beautifully written book where you effortless find yourself turning page after page as you become engrossed in the narrative, the flow, and where the author is taking you. Many books today are written to get a book on the shelf to promote the author. As Michael Bungay Stanier said, there's a large difference between being an author and being a writer. So if you are reading one of these mindless books that offer no real value or enjoyment, don't feel bad about quitting. Look for great book recommendations of books written by great writers. Then judge how well you read when you read a great book by a great writer rather than just someone who wants to be an author and get a book on the shelf.  Great pic Thom Milkovic thank you.
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Pick up the pen

4/4/2024

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Singer songwriter Nick Cave's son Arthur died in a tragic accident in 2015. In his book Faith Hope And Carnage, Nick Cave was asked if it was hard to start writing again after the loss of his son. He said it wasn't so much hard to write, it was hard to pick up the pen. It's the start, the desire to actually do it and start it. This is such a beautiful sentiment for most who never start. It's not the event itself. It's actually picking up the pen. It's not the workout, it's getting to the door of the gym to work out. It's not being healthier, it's leaving the biscuit on the conference table at morning tea. It's not the writing of the proposal, it's the opening of pages and typing the first word. 📚 It's not the walk or run, it's putting your first shoe on. So... pick up the pen. This is a fascinating read. Raw, vulnerable and the story of trauma through the eyes and heart of a poet. ​
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Look For The Cause

13/3/2024

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The runner: "I've got a hamstring problem, I am going to see a physio to get my hammie treated". 
Me: "Are you sure it's your hammie?"
Quite often we treat the symptom not the cause. We go to the issue at hand and don't take the time to go upstream to establish what the root cause is.  We see it in medicine. I am sick... ok, take this. It's not why are you here, what's the cause of this situation, your lifestyle, habits, nutrition, lack of movement, stress, overwhelm, workload. Late for meetings? Why? Poor planning, no prioritising, lethargy, historically we always start late (leadership and standards), everyone else is late (extrinsic validation). Going upstream is an important thinking tool. The Japanese leader would ask the why question 5 times to get to the real cause. Most ask the question once (if any) and treat the symptom. Turns out the upstream cause of the hammie issue lay in their shoulders... tight shoulder, caused the body to be out of whack, so then hips out of whack, tightens their glute, tightens the hammie, strains hammie. Look for the cause before treating the symptom.
Thanks to Annie Spratt for the pic.
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Do you need the applause?

28/2/2024

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American rapper Rakim, is one half of golden age hip hop duo, Eric B. & Rakim. He is widely regarded as one of the most influential and skilled rappers of all time. In his book "Sweat the Technique", Rakim said when he wrote a lyric he wanted not just the applause, but to educate. 
How often are people on socials, even on Linked In, posting for applause? Rarely do we find people sharing to educate or add value to the reader.  Most post, the few write. Rakim sets the bar... do we post for applause or do we really believe what we share can educate? It's a useful audit. Wait till people start to rationalise this one!
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The rationalisation

21/2/2024

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On entering the gym, the first thing to see was a table of lollipops and chocolates. The owner said "Oh, it's Valentine's Day." Walking into the boardroom for a group that's there to enhance the life of leaders, they are serving choc muffins, cakes and sporadically down the table of the boardroom are lollies. The organiser said "Ah well that's what we always do, it's what the young staff member got from the shop." We can rationalise these things anyway we like, but rationalisation is a trap. You can justify it all you like. But downstream the future you is saying why would you do that? Downstream is where rationalisation really hurts. Rarely do we consider our future you. It's easy to rationalise why we take calls at our kids soccer match. Why we accept calls or check emails on holidays. It's easy to rationalise why we miss our morning workout. It's easy to rationalise eating rubbish at the Qantas Club. It's easy to rationalise sitting on a train scrolling mindlessly through socials. It's easy to rationalise poor behaviour or things you know aren't going to empower your future you, make you better or take you towards your goals. Short term gratification rationalised at the expense of long term damage. To understand how this rationalisation works, read The War of Art by Steven Pressfield, a book about the Resistance. It's why in so many areas of our life we find ourselves struggling ... where we give in to the resistance, and one of it's key soldiers is rationalisation. Soon those chocs at the gym will be Easter Eggs, then Halloween... it's a gym! Great snap, thanks Nick Fewings.
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    The Espresso

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